Cancellation & Refund Policy – Varsha Gems

At Varsha Gems, we believe in transparent, customer-friendly practices to ensure a seamless and trustworthy shopping experience for our customers across India and worldwide.

Lifetime Guarantee of Authenticity

Every product sold by Varsha Gems comes with a Lifetime Guarantee of Authenticity. In the rare event that any product is proven to be synthetic by a recognized and certified laboratory, a 100% refund will be issued.

Cancellation Policy

1. Cancellation Within 2 Hours

• If an order is cancelled within 2 hours of order placement, the customer is entitled to a full refund.

2. Cancellation After 2 Hours & Before Shipping

• Uncustomised Articles (e.g., loose gemstones):
  A 10% handling fee will be deducted.
• Customised Articles (e.g., customised beads or jewellery):
  A 30% damage-risk & handling fee will be deducted.

3. Cancellation After Shipping & Before Delivery

• Uncustomised Articles (e.g., loose gemstones):
  A 30% handling fee + shipping charges will be deducted.
• Customised Articles (e.g., customised beads or jewellery):
  A 50% damage-risk & handling fee + shipping charges will be deducted.

Refund Timeline

• Refunds are processed within 7 working days from the date we receive the cancellation request.
• Depending on your bank or credit card provider, the refunded amount may take an additional 3–7 business days to reflect in your account.

Important Note

By placing an order with Varsha Gems, you agree to the terms and conditions outlined in this policy.

Varsha Gems is committed to maintaining the highest standards of authenticity, transparency, and customer satisfaction, ensuring a smooth and pleasant shopping experience for all our customers.

Happy Shopping with Varsha Gems! ✨